🐾Where is Happy Paws located?
We are based in the beautiful city of Sibiu, Romania, at Calea Dumbrăvii 17. While we have a local heart, we serve pet lovers everywhere!
How can I contact you for other inquiries?
For any questions not answered here, or for special requests regarding your pet’s needs, please email us directly at:
📩 happypawsstore@gmail.ro We typically respond within 24 hours.
🌏 International & Local Shipping
We have expanded our paws to reach every corner of the globe. Whether you are in Europe, North America, or beyond, we bring premium pet care to your doorstep.
What are the international delivery times?
-Romania: 1–2 business days.
-European Union: 3–7 business days.
-Worldwide (Non-EU): 7–20 business days (depending on your location and customs).
How much does shipping cost? Shipping is calculated at checkout based on your destination and the weight of your order.
Will I have to pay customs fees? For orders outside the European Union, your country may apply import duties or taxes. These are the responsibility of the customer.
📦 Orders & Returns
Can I track my order? Absolutely. As soon as your package leaves our store in Sibiu, we will email you a tracking number so you can follow its journey.
What is your return policy? We offer a 30-day “No Hassle” return policy for all unopened and unused items. If there is an issue with your order, please reach out to our Gmail mentioned above.
What if my pet doesn’t like the food? While we source the highest quality brands, we know pets can be picky! Please contact us at happypawsstore@gmail.ro and we will do our best to find a solution or a product your pet will love.
💳 Payments & Safety
Is it safe to shop on your site? Yes. Our store uses SSL encryption to ensure your personal and payment data is 100% secure.
What payment methods do you accept? We accept all major credit cards, PayPal, and local payment options at checkout.